Terms of use

Singapore

These terms and conditions (“User Terms”) shall govern your use of the TASConnect Platform (defined below) and shall form TASConnect User Terms a binding contract between you and SCV Research and Development Pte. Ltd (a company incorporated and registered in Singapore with company number [202120852K] with its registered office at 80 Robinson Road, #02-00, Singapore 068898) (“TASConnect”, “we” or “us”), and shall be deemed to include the rules, guidelines, policies and other terms and conditions published on the TASConnect Platform from time to time that are applicable to any specific product or service that you use on the TASConnect Platform.

By accessing and using the TASConnect Platform (including after a change to these User Terms), you confirm that you have carefully read and agree to these User Terms. If you do not agree to these User Terms, please do not use the TASConnect Platform.

You represent and warrant that (i) you comply in all respects with Sanctions that are applicable to you; (ii) you are not subject to Sanctions or located or resident in a Sanctioned Country or on a Sanctions List; (iii) you are not accessing the TASConnect Platform from a Sanctioned Country; (iv) your use of the TASConnect Platform complies with Sanctions and all applicable laws and regulations at all times. You acknowledge that we reserve the right to suspend or terminate your access to the TASConnect Platform at any time if we believe, in our sole discretion, that your access to the TASConnect Platform may cause us to be in breach of Sanctions, laws, regulations or our policies relating to our compliance obligations.

The definitions of capitalised terms used in these User Terms are set out at the end of this webpage.

Your Relationship with Us

An organisation or other third party that we refer to in these User Terms as “Customer” has invited you to be a User of their Workspace. The Customer has separately agreed to a set of Customer Terms that permits them to create, configure and control the Workspace to which you have been invited as a User.
Once you have been given access to the Customer’s Workspace, you become a User of the Customer that controls that Workspace. Being a User means you have been authorised by one of our Customers to access their Workspace, access certain information in their Workspace and certain other features available on their Workspace.
When you submit, or approve for submission, any content or information to the TASConnect Platform, whether directly or through automated data transfer, that content or information becomes Customer Data. You acknowledge and agree that the Customer Data on the TASConnect Platform will be owned by Customer.
The Customer controls its own Workspace, meaning that the Customer is the party that makes the decisions in relation to the use of Customer Data and controls who else has access to the Customer Data and the other settings (including rights and permissions) on the Workspace. For example, the Customer is the party that has decided to grant you permission to access their Workspace and may enable or disable other Users to access any Customer Data that has been submitted to the Customer’s Workspace. The choices that Customer makes in configuring its Workspace in relation to Customer Data will affect how the Customer Data is accessed, used, disclosed, modified, deleted or otherwise processed.
When you are accessing a Workspace as a User, you acknowledge and agree that, as between you, the Customer and TASConnect, it is the Customer who is solely responsible for:
1. informing you of their policies as to how they intend to process and share the information or content that you submit to the TASConnect Platform (for the most part, we will merely follow the Customer’s instructions to process that information or content);
2. obtaining any rights, permissions or consents from you (or the entity that you represent) necessary for the lawful use of any content or information that you submit to the Customer’s Workspace (including any transfer of such content or information to another party or another jurisdiction);
3. ensuring that you understand any settings, rights and permissions that may be available on the Workspace; and
4. resolving and responding to any disputes or grievances you (or the entity you represent) may have in relation to how content or information you submit, or approve for submission, to the Customer’s Workspace is processed.
If you are a User, you acknowledge and agree that you are able to use the TASConnect Platform as a User subject always to the Customer’s continued permission to designate you as a User and your compliance with these User Terms.

Bank Participant User

If you are a representative of a Bank Participant, you acknowledge and agree that your access and use of certain Customer Data is also subject to the Bank Participant Terms, that the Bank Participant is an independent Controller of the data that it collects or uses from the TASConnect Platform, and therefore as a representative of the Bank Participant, you must also comply at all times with the Bank Participant’s additional obligations (as required by applicable law and by the Bank Participant Terms)
If you are using the TASConnect Platform as a representative of the Bank Participant, without prejudice to Clause 1.7 above, you also acknowledge and agree that you are able to use the TASConnect Platform subject always to (i) the Bank Participant’s continued nomination by the Customer, (ii) the Bank Participant’s continued permission to designate you as its representative, (iii) the Bank Participant’s acceptance of the Bank Participant Terms, and (iv) these User Terms.
If you are using the TASConnect Platform as a representative of the Bank Participant, you represent and undertake that you have obtained all applicable authorisation, consent, approval, resolution, licence, exemption, filing, notarisation, lodgement or registration authorisations (“Authorisations”) required for you to lawfully enter into, exercise its rights and comply with its obligations under these User Terms (including to act as a representative of the Bank Participant in relation to your usage of the TASConnect Platform, including access to the specific Customer Workspace), and all such Authorisations are in full force and effect.

Services on the TASConnect Platform

The TASConnect Platform is a data management solution which is provided by us to the Customer to automate Customer’s designated workflow(s), including Customer’s management of its Invoices and to streamline data transfer as specified by Customer between Customer and Customer’s Users (including Bank Participants). Amongst others, we will enable Customer Data to be shared based on the configuration and control of the Workspace by the Customer and will provide tools for the management of information as may be agreed between us and the Customer pursuant to the Customer Terms.
You acknowledge and agree to the functionalities of the TASConnect Platform as described in Clause 2.1 above. In addition, you acknowledge and agree that the TASConnect Platform is only a workflow management tool and therefore that:
1. none of the information or services available on the TASConnect Platform shall be (or shall be construed as) an offer, solicitation, invitation, advice (including any corporate, financial, legal, tax, accounting, or investment, advice) or recommendation for financial services or products whether by TASConnect or any other Users, and you should not take, or omit to take, any action, in reliance on the content of the TASConnect Platform without seeking independent verification or advice; and
2. the TASConnect Platform does not permit nor allow you to buy or receive any financial products or services from any of the Users (including a Bank Participant).

Your Activities

Without limiting anything set out in these User Terms, you represent and warrant that all the content and information you submit to the TASConnect Platform (including any documents submitted to verify your identity), or that is submitted on your behalf by Customer, is genuine, accurate, lawful, valid, current and belongs to you or that you have all rights, permissions or consents to submit it to the TASConnect Platform for the purposes it is intended to be used. We will not be responsible for any loss or damages you suffer in connection with you being unable to use the TASConnect Platform or any product or service due to the content or information that you submit being incorrect, incomplete, or false.
We reserve all rights to reject, block, suspend, deactivate or remove any User from the TASConnect Platform.
You must not do any of the following:
1. impersonate or misrepresent yourself as another person;
2. falsely hold yourself out as a representative of any organisation;
3. reveal or share your login credentials to any other person;
4. post any speculative, false, fictitious or fraudulent information on the TASConnect Platform;
5. do anything that is illegal or potentially illegal, or that violates or potentially violates any applicable laws, regulations, rules and/or the rights (including intellectual property rights) of any person while using or in connection with your use of the TASConnect Platform;
6. post anything on the TASConnect Platform that may be threatening, harassing, defamatory, obscene, or otherwise objectionable;
7. upload, post, transmit or otherwise make available on the TASConnect Platform any unsolicited or unauthorised advertising, promotional materials, spam, or any other form of solicitation;
8. upload, post, transmit or otherwise make available on the TASConnect Platform, any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
9. use any tool, robot, spider, scraper, or other automated means or any manual process for interfering with the any of the functionalities of the TASConnect Platform, extracting, interfering or monitoring any data on the TASConnect Platform and/or causing any disruptions and/or activities on the TASConnect Platform; or
10. in the case of Users who are representatives of a Bank Participant, use the TASConnect Platform to conduct any business or regulated activities (including to offer, solicit, invite, advise (including any corporate, financial, legal, tax, accounting or investment advice) or recommend any financial services or products) or to execute or enter into any agreement or arrangement, or use the TASConnect Platform in any manner other than as a data management tool to streamline the exchange of data between Bank Participant and Users in relation the provision of financial or payment services by the Bank Participant which you represent.

Rights of Access and Intellectual Property Rights

Nothing in these User Terms transfers any intellectual property rights, title or interest in or to the TASConnect Platform to you.
Subject to your compliance with these User Terms and the rights of the Customer for the time being to a Workspace and to grant you access as a User, TASConnect grants you a limited, non-exclusive, non-transferable, revocable right to use the TASConnect Platform in accordance with these User Terms. Any rights not explicitly granted in these User Terms are reserved by TASConnect.

Indemnity and Limitation of Liability

The TASConnect Platform is provided to you on an “as is” and “as available” basis. TASConnect makes no representations, warranties or guarantees, whether express or implied, regarding the TASConnect Platform and expressly disclaims any and all representations, warranties or guarantees of accuracy, merchantability, non-infringement, fitness for a particular purpose, or that the TASConnect Platform will be uninterrupted, timely, secure, or error-free. In addition, TASConnect expressly disclaims any and all representations, warranties or guarantees regarding the accuracy, completeness or currency of the information on the TASConnect Platform or any Customer Data, and any reliance on the information on the TASConnect Platform or any Customer Data is at User’s own risk.
While we will make all reasonable efforts to ensure the security of the TASConnect Platform, there are inherent risks in internet-based services and we therefore cannot guarantee the security or confidentiality of any information that you submit to the TASConnect Platform.
To the maximum extent permitted by applicable law, TASConnect shall have no liability to you for any direct, indirect, consequential, special or loss or damage that you may suffer in connection with your use of the TASConnect Platform, including your reliance on the information on the TASConnect Platform or any Customer Data.
To the maximum extent permitted by applicable law, to the extent that clause 5.3 is not effective, TASConnect’s aggregate liability to you will be limited to USD 100.
All limitations and exclusions of liability in these User Terms are only effective to the extent not prohibited by applicable law.
You indemnify us from and against any direct, indirect, consequential, special or loss or damage that we may suffer in connection with your breach of these User Terms or your acts or omissions in using the TASConnect Platform, including your reliance on the information on the TASConnect Platform or any Customer Data.

Links to Third Party Sites

To the extent that there are links to other websites or apps owned and operated by third parties on the TASConnect Platform (each a “Linked Site”), you acknowledge and agree that such Linked Sites are not under the control of TASConnect and TASConnect shall not be responsible for your access of, and any content of, any such Linked Sites. TASConnect does not endorse any Linked Site (or its services or products) and makes no representations or warranties with respect to the Linked Sites or their contents, terms and conditions, privacy policies or activities. TASConnect shall not, in any event, be deemed as a party to any transaction between you and the Linked Site. Your access or use of such Linked Site is entirely at your own risk.

Termination

You understand and agree that we have the right to terminate your use of the TASConnect Platform temporarily or permanently at any time without prior notice, including in the case of any suspected or actual non-compliance with the representations and warranties set out at the beginning of these User Terms.
Termination of your use of the TASConnect Platform shall not affect any rights, obligations and liabilities that have accrued before the date of such termination.

Privacy

We respect your privacy. To the extent that we process any of your Personal Data as a Controller, we will comply with the TASConnect Privacy Policy. Please note that Customers and Bank Participants may also be independent Controllers in relation to your Personal Data. To the extent that your Personal Data is processed by Customers or Bank Participants, please refer to the privacy policies of those parties.

Dispute Resolution

These User Terms along with the TASConnect Privacy Policy and any other policies published on the TASConnect Platform constitute the entire understanding between you and us in connection with the TASConnect Platform.
Headings used in these User Terms are for convenience and shall not be used as any basis on which the meaning of the User Terms shall be interpreted. If any provision of these User Terms is found by a court of competent jurisdiction to be invalid, then you and us nevertheless agree that the court should endeavour to give effect to our intentions as reflected in the provision and all other provisions of these User Terms shall remain in full force and effect.

Updates and Amendments

We reserve the right to revise these User Terms or any of the terms incorporated by reference from time to time as and when necessary without prior notice (subject to the terms set out applicable law). Any such amendments shall take effect from the date they are published on the TASConnect Platform.

Interpretation

These User Terms along with the TASConnect Privacy Policy and any other policies published on the TASConnect Platform constitute the entire understanding between you and us in connection with the TASConnect Platform.
Headings used in these User Terms are for convenience and shall not be used as any basis on which the meaning of the User Terms shall be interpreted. If any provision of these User Terms is found by a court of competent jurisdiction to be invalid, then you and us nevertheless agree that the court should endeavour to give effect to our intentions as reflected in the provision and all other provisions of these User Terms shall remain in full force and effect.

Definitions

“Bank Participant” means any financial institution nominated by a Customer (and as may be agreed by us pursuant to the Customer Terms) as a financier or service provider to provide Customer or other Users with financial or payment services and to whom Customer grants access to certain of the Customer Data.

“Bank Participant Terms” means the standard online terms between each Bank Participant and us and which governs how each Bank Participant may use certain application programming interfaces provided by us and how each Bank Participant is required to handle the data collected or obtained from the TASConnect Platform.

“Controller” means the entity which determines the purposes and means of processing of Personal Data.

“Customer” means the organisation which has signed an agreement with TASConnect to have a Workspace and receive certain TASConnect services.

“Customer Data” means all information of whatever nature which may from time to time be submitted to the Customer’s Workspace (including the Invoices).

“Customer Terms” means the terms and conditions between the Customer and TASConnect in relation to the Customer’s use of the TASConnect Platform to have a Workspace and receive certain services from TASConnect.

“Data Protection Legislation” means the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore and any other legislation wherever in the world that relates to the processing of personal data and/or privacy and applies in connection with the existence or operation of these User Terms and all applicable guidance and codes of practice.

“Invoice” means:

(i) an invoice of either the Customer (or any of its affiliates as may be agreed between the Customer and us pursuant to the Customer Terms) to a customer; or

(ii) invoice of a supplier (to either the Customer (or any of its affiliates as may be agreed between the Customer and us pursuant to the Customer Terms) .

“TASConnect Platform” means the internet-based platform, accessed via www.tasconnect.com or such other website as TASConnect may determine, provided by TASConnect under these User Terms, all as customised, modified or amended from time to time.

“TASConnect Privacy Policy” means the privacy policy located at www.tasconnect.

“Personal Data” has the meaning given to the term “personal data” or “personal information” in any applicable Data Protection Legislation.

“Sanctioned Country” means a country or territory which is subject to Sanctions.

“Sanctions” means country-wide or territory-wide economic or financial sanctions or trade embargoes imposed or, administered by the United States Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the United Nations Security Council, the European Union, a member state of the European Union, the Government of the United Kingdom, or the relevant governmental authorities of the country where you or the entity you represent are incorporated, each such authority as amended, supplemented or substituted from time to time.

“Sanctions List” means any of the lists of specifically designated nationals or designated persons or entities (or equivalent) who are the subject of Sanctions (including as a result of being owned or controlled directly by such a person or entity) published by:

the United States Department of Treasury, as administered by OFAC;
the United Nations Security Council;
the European Union;
a member state of the European Union,
the Government of the United Kingdom; or
any relevant governmental authorities of the country where you or the entity you represent are incorporated;

each such list and authority as amended, supplemented or substituted from time to time.

“User” means an individual authorised by a Customer to access the Customer’s Workspace and/or receive or submit any data (including via the TASConnect APIs, other automatic transfer or specific uploads) and may include any personnel of the Customer, and representatives of a Customer’s customer, Customer’s supplier or the Bank Participant, in each case as designated by the relevant Customer and notified to TASConnect via the functionalities of the TASConnect Platform.

“Workspace” means a unique domain or instance of the TASConnect Platform dedicated for use by a Customer and its Users.

Malaysia

The TASConnect Website, TASConnect Platform, TASConnect Mobile Application and the TASConnect Services are managed, operated and provided by TASConnect (Malaysia) Sdn. Bhd. under the brand name “TASConnect”.

“We”, “our” and “us” refer to TASConnect. “You” and “your” refer to the User, as applicable. All capitalised words found in these Terms of Service (“Terms”) are defined throughout the Terms.

The TASConnect Services are made available solely for business entities based in Malaysia. By accessing the Website or using the TASConnect Services, the User agrees that the User and the Authorized Representative have read, understood and agree to be bound by these Terms and our Privacy Policy, which will be made available to you upon your registration, and any applicable Third Party Terms (together, the “Agreement”). It is important to read the entire Agreement carefully as some of the provisions affect your legal rights and obligations.

Further, if you are accessing the TASConnect Services through the Mobile Application, then while these Terms shall apply to such use, there may be additional terms (such as the terms imposed by App Store (iOS), Android’s (Google) Play Store, or Microsoft’s store, which will govern the use of the Mobile Application from time to time. These additional terms to the extent applicable are hereby deemed to be incorporated in these Terms by way of reference.

You may not use the TASConnect Services if you do not accept the terms of the Agreement. If you do not agree to be bound by these Terms and the Privacy Policy, you should not use the Website. It is strongly recommended for you to return to this page periodically and review the most current version of the Terms in force. TASConnect reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and your continued access or use of this Website following the last modified date signifies your assent or ratification of the updated or modified Terms. If you object to these Terms or any subsequent modifications to these Terms in any way, your only recourse is to immediately cease the use of the Website. We may require you to agree to additional terms (if any) between you and TASConnect in connection with specific services that you may avail from us from time to time.

1. DEFINITIONS

Account shall mean the account created by the User on the Website after successful completion of registration.

Agreement shall have the meaning as assigned to such term in the foregoing paragraph.

Anchors shall mean entities to whom Dealers purchase products from.

Authorized Representative shall mean an employee, director or authorised representative of an Organisation who is specifically authorized to register on the Website on behalf of the Organisation to assist the Organisation to avail the [Commerce Offering or] Third Party Service Offerings for itself.

[BILS Services shall mean the business instalment loan services provided by the Financial Institution Partner(s) to the Users on the Platform.]

BNM shall mean Bank Negara Malaysia.

[Card Services shall mean credit cards issued by Financial Institution Partner(s) and pre-paid cards issued by Third Party Service Providers authorised by the BNM in this regard, offered to Users on the Platform and co-branded with TASConnect branding.]

[Commerce Offering shall mean and include the e-commerce portal of the TASConnect Services through which Users may offer goods and/or services to other Users on the Platform.]

Content shall have its meaning as provided under clause 6.2.

CRB shall mean a credit reporting business that has been granted a certificate of registration under the Credit Reporting Agencies Act 2010.

Credit Information shall mean collectively the credit information as defined under the Credit Reporting Agencies Act 2010, credit report, credit score, and other credit data and analysis reports received from the CRBs.

Dealers shall mean entities who purchase products from Anchors.

Financial Institution Partner(s) shall mean a bank licensed to carry out banking activities under the Financial Services Act 2013 and/or the Islamic Financial Services Act 2013, or similar financial institution onboarded on the Platform as Third Party Service Providers to provide Financial Services [and/or Card Services].

Financial Services shall mean financial solutions such as unsecured [BILS Services,] SCF Services, [TASConnect Pay Later] and such other services as may be provided by Financial Institution Partner(s) to the Users on the Platform, from time to time.

[Insurance Service shall mean transit insurance, life insurance, personal accident coverage etc. which may be offered by Third Party Service Providers to Users through the Platform, by way of which the Users can indemnify themselves against financial losses while availing Third Party Services or Commerce Offerings on the Platform.]

KYC means “know your customer” searches to be conducted by any other Third Party Service Provider by such means as deemed necessary in order to provide the Financial Services to the User.

Logistics Services shall mean services in relation to logistics, deliveries, shipments, packers and movers provided by Third Party Service Providers.

Mobile Application shall mean the mobile application belonging to TASConnect which is developed and designed to run on various mobile operating systems, for providing the TASConnect Services.

Organisation shall mean a sole proprietorship registered under the Registration of Businesses Act 1956, a partnership firm registered under the Partnership Act 1961, a company registered under the Companies Act 2016 (or formerly, the Companies Act 1965), a limited liability partnership registered under the Limited Liability Partnerships Act 2012 or such other body corporate as may be accepted by TASConnect.

Information shall mean all the details we hold or collect about you, your transactions, your financial information, your personal information, and information about you obtained from you, your interactions and dealings with us and any third party, including information received from third parties and information collected through your use of the TASConnect Services.

Partner shall mean third party partners of TASConnect from whom TASConnect may obtain certain services in relation to the Website and/or the TASConnect Services, including but not limited to, the CRBs, verification companies, information repositories and such other parties as deemed necessary by TASConnect in order to provide the TASConnect Services.

Platform shall mean the digital platform having the tradename and brand name TASConnect, as operated and maintained by TASConnect, the front-end version of which is accessible through the Website.

Privacy Policy shall mean the TASConnect privacy policy as provided by us to you when you register for the TASConnect Services, available at https://scf-onboarding.solv.com.my/#/login

TASConnect Party or TASConnect Parties shall mean, in relation to TASConnect, its representatives, agents, and any of their respective officers, directors, equity holders, employees, parent entities, subsidiaries, affiliated entities, representatives, agents and licensors.

SCF Services shall mean the supply chain financing services provided by the Financial Institution Partner(s) to the Users on the Platform. TASConnect Services shall mean the service of providing the Website and the Platform which facilitates and connects Users to (i) other Users; (ii) various Third Party Service Providers providing Financial Services, [logistics, accounting, human resources and payroll management services etc.] to the User, and any related services in relation to the [Commerce Offering or] Third Party Service Offerings;.

Third Party Service Offerings shall mean the Financial Services, [Card Services, Insurance Services, Logistics Services, human resources, accounting and other services] provided by Third Party Service Providers to Users on the Website.

Third Party Service Providers shall mean service providers including Financial Institution Partner(s), [prepaid card issuers, sellers, service providers, insurers and logistics providers] who are onboarded on the Platform and from whom the Users can avail the Third-Party Service Offerings.

Third Party Terms shall mean the additional terms and conditions that the User may have to agree separately with the Third-Party Service Providers to avail any Third Party Service Offerings and for which TASConnect is not a party to.

User shall mean any Authorized Representative or an Organisation (as the case may be) registered on the Website, being a business entity in Malaysia using the TASConnect Services to avail any [Commerce Offering or] Third Party Service Offerings and shall include Anchors and Dealers under the SCF Services.

User Consent shall mean the consent procured from the User (which is obtained upon the User’s acceptance of these Terms) to enable TASConnect to access information in relation to the User from a Partner (such as from the CRB).

User Data shall mean any data submitted by User to or in relation to the TASConnect Services or Commerce Offerings or Third Party Service Offerings (which includes Personal Information,] as defined in the Privacy Policy).

User Verification shall mean the process followed by TASConnect to ensure eligibility of the User to avail any Third Party Service Offerings.

Website shall mean the domain https://tasconnect.com/ and/or the Mobile Application.

TASConnect and the User shall as the context so requires, be individually referred to as a “Party” and collectively as the “Parties“.

2. REGISTRATION AND USAGE OF WEBSITE

2.1 The Website is freely accessible currently, however, prior to availing any of the TASConnect Service(s) as a User, an Organisation (whether through itself or via its Authorised Representative) will have to register on the Website and create an Account. The Authorized Representative can register the User using a valid mobile number and corporate email address and accept the Terms and the Privacy Policy on behalf of the User. A “one time password” (“OTP”) will be sent to the mobile number of the Authorized Representative and a verification email will be sent to the valid email address provided by the Authorized Representative. You will need to (i) enter the OTP for validating your mobile number; or (ii) verify the email to validate your email address, to activate and access your Account. Once activated, you can use your mobile number or email together with your password to access the TASConnect Services (subject to additional conditions to access Commerce Offerings or specific Third Party Service Offerings as may be specified in these Terms ) and it will remain active until terminated in accordance with these Terms. An Account created by an Authorized Representative without providing necessary support documentation, such as board resolution or resolution of partners etc, as may be required by TASConnect at its discretion, to evidence appropriate authorization from its Organisation, will be suspended and terminated.

2.2 You will also be required to submit certain documents stipulated as per TASConnect’s policies as applicable from time to time, for User Verification such as Certificate of Incorporation, Business Registration Certificate, directors / partner identification documents (e.g. ID card, passport or other government issued identity proof), bank statements of specific duration, board resolution, income statement, sales and purchase data, and photos etc. Please refer to Annexure A and Annexure B of these Terms, for further details on the types of documents that we may require. We may also collect your bank statements, etc. for the purpose of enabling you to access the Financial Services and Commerce Offering provided on the Platform, with your specific consent.

2.3 You hereby expressly consent to and authorise TASConnect to use such documents as well as store and process such information for the purposes set out under the Agreement. To the extent permitted under applicable laws, we will also obtain documents and information pertaining to you in relation to sales and service taxes, income tax reports, etc. from the records maintained by government authorities as part of User Verification. Further details of the information and documents that we collect and the manner in which we use the information are documents are detailed in our Privacy Policy available on our Website, which forms part of these Terms and shall stand incorporated therein. If these Terms read with our Privacy Policy are not acceptable to you, please do not provide any of your information to TASConnect. However, in such event, we may not be able to provide you with the TASConnect Services or some parts of it, as may be applicable.

2.4 The details and/or documents requested on the Website and the annexures attached to these Terms, are not exhaustive of requirements and TASConnect reserves the right to requisition and/or extract additional documents and/or details as may be deemed necessary by TASConnect in its sole discretion, to complete User Verification or to enable the Third Party Service Providers to undertake KYC. In the event the details or documents submitted for creating the Account, or for availing the TASConnect Services, are incomplete or discrepant, TASConnect will request additional information and/or documentation through email and/or SMS sent to the email ID and/or mobile number as provided by you when you sought to register on the Website. In case the discrepancies remain unresolved or if TASConnect is unable to successfully complete its User Verification in accordance with its policies, TASConnect shall have the right to reject your request for registering with the Website and/or availing the Third Party Service Offerings. TASConnect reserves the absolute discretion to accept or reject your request for creating the Account towards availing TASConnect Services, Commerce Offerings and any Third Party Service Offerings, without assigning any reasons for the same.

2.5 By registering and creating an Account with TASConnect, the User represents, warrants and undertakes that:

1. The User and/or its Authorized Representative (as the case may be) has created the Account for the Organisation’s use and that the information and documents you provide to TASConnect will be the Organisation’s details (and not that of any third person or entity).
2. All information and documents that you provide to TASConnect at any time, including during the course of any commercial transaction with other Users, are at all times true, complete and accurate and any such information is supported by genuine and valid documents submitted to TASConnect. You further confirm that you will keep all such information and documents current, complete, accurate and valid at all times for as long as your Account remains valid. You can log in to your Account to review and modify any changed details. You may be required to submit documentary proof as required by TASCONNECT’S policies from time to time to authenticate the modified details and may not be able to use the TASConnect Services until verification of the changed details is successfully completed by TASConnect. You hereby agree that you will fully indemnify TASConnect for any loss, damage, claim, action, costs, charges and expenses which TASConnect may suffer or incur as a result of acting on, or relying on the information and documents provided by you.
3. The Authorized Representative has attained majority age, is of employable age and has been duly authorized to act on behalf of the User for the purpose of using the TASConnect Services.
4. You will be responsible for safeguarding the security and confidentiality of your Account and password. You will not share, assign or transfer your Account or reveal your password to any third party or do anything else that might jeopardize the security of your Account; and that you will be solely responsible and liable for all actions / instructions initiated using your Account. You may be held liable for losses incurred by TASConnect or any other User due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account information secure and confidential and/or not promptly notifying TASConnect in the event of any beach of security.
5. You will not create more than one Account for the same entity, unless otherwise agreed with TASConnect. Provided however that you can invite members of your organization as team members for accessing the same Account in the manner elaborated in the Platform.
6. You will comply at all times with all anti-corruption, anti-slavery, anti-bribery and anti- child labour laws and shall not engage in practices involving child labour or slavery.
7. TASConnect may suspend or terminate your Account or your use of the TASConnect Services at any time without notice, if we suspect that any information or documents or authorization that you have provided are untrue, inaccurate, not current, or incomplete or if you are found to be in breach of any of these Terms.
8. You will use the Platform for availing goods or services solely for resale or commercial purposes. You will not be buying or using the goods or services exclusively for the purpose of earning your livelihood, by means of self-employment.
9. You consent to TASConnect collecting, using and processing your Information for the purposes set out in these Terms and the Privacy Policy. You may withdraw this consent at any time by notifying us in accordance with our Privacy Policy.

In the event the User is required to provide any security or collateral (in the form of immovable or movable asset) in relation to a Third Party Service Offering, the User shall provide true, complete and accurate information pertaining to such asset to such Third Party Service Provider who has requested such security or collateral to demonstrate that the User has the sole right, title and interest to such asset. The User shall upload the offer letter or such other documentation that details the security or collateral onto the Platform.

3. SCOPE OF SERVICES AND LIMITATIONS

3.1 The TASConnect Services provided by TASConnect are available and appropriate only for use in Malaysia. The Website is merely an online platform and TASConnect only acts as an intermediary to enable Users and the Third Party Service Providers to interact with each other for their transactions and for availing the Third Party Service Offerings provided herein. You hereby agree and accept that TASConnect is not and shall not be a party to any agreements entered into or executed between the Users and Third Party Service Providers. Further, you agree that TASConnect has no control over the statements, contents, information, representations and/or conduct of any Users, Third Party Service Providers or their Third Party Service Offerings and irrevocably disclaims any and all liability whatsoever arising in this regard to the maximum extent permitted by applicable law.

3.2 You may be required to accept and agree to be bound by Third Party Terms applicable to the specific Third Party Service Offerings you choose. The applicable Third Party Terms may be set out at the point of access to the relevant Third Party Service Offerings. These Third Party Terms are in addition to, and not in derogation of these Terms.

3.3 For details of the various Third Party Service Offerings, the scope of such service provided, the term of the relevant Third Party Service Offering and the corresponding charges applicable, please refer to the relevant Third Party Terms.

3.4 There may be certain Partner terms and privacy policies which may be applicable to the TASConnect Services, which may be appended to these Terms, set out at the point of access to the relevant Partner portals or referred at such other appropriate place. You are also responsible for reading them and complying with them. Any data, information or document that you submit to such Partners shall be governed by the Partner privacy policies. TASConnect has no control over the conduct of any Partners and their use of data and irrevocably disclaims any and all liability in this regard to the maximum extent permitted by applicable law.

3.5 All transactions undertaken on your behalf by TASConnect will be on the basis of your express instructions / prior approval and will be strictly on a non-discretionary basis. TASConnect only facilitates the availing of Third Party Service Offerings from the Third Party Service Providers or Commerce Offerings from other Users. You fully understand and agree that the final decision of providing the Third Party Service Offering or Commerce Offering will rest exclusively with the Third Party Service Provider or the User concerned respectively and the Third Party Service Provider or the User concerned is not obliged to accept any advice or recommendations provided by TASConnect. TASConnect is not responsible for any non-performance or breach of any contract entered into between Third Party Service Provider and Users and any transaction between two or more Users on the Platform. TASConnect cannot and does not guarantee that the concerned Third Party Service Provider shall perform any transaction pursuant to the usage of Website. TASConnect shall not and is not required to mediate or resolve any dispute or disagreement between Third Party Service Provider and the Users or inter-se between the Users. Subject to applicable laws, TASConnect shall also have the right, but not the obligation, to provide such relevant information and documents, as reasonably required by any User in the course of its dispute or disagreement with a Third Party Service Provider or any other User.

3.6 By accepting these Terms, you hereby request and expressly authorize TASConnect and the TASConnect Parties to communicate with you, and accept instructions from you or with your approval, (i) over the telephone by SMS or calls at the number you provide to TASConnect (ii) by email at the email address you provide to TASConnect; (iii) in writing (including through documents uploaded by you through your Account or otherwise); (iv) through ‘click to accept’ contracts and forms, and/or any other mode and form as may be determined appropriate by TASConnect from time to time. You hereby consent to TASConnect, at its sole discretion, recording all telephone calls between you and TASConnect Parties for any purpose whatsoever, however subject to applicable laws, and any such records of TASConnect shall be conclusive and binding evidence of the fact and content of such communication. It is your responsibility to immediately notify TASConnect of any change in your email address or telephone number. You hereby confirm that instructions / approval so provided by you will be valid, effective and binding on you without any further enquiry or due diligence required as to identity of the person purporting to give such instruction / approval. TASConnect may, in its sole discretion, seek further confirmation of any instruction / approval given or purporting to originate from you. You hereby specifically consent that TASConnect and its Financial Institution Partner(s) and/or Third Party Service Providers shall be entitled to use any User Data or data / Information TASConnect derives from your transaction or usage patterns on the Platform for any cross selling of service offerings or promotion of new offerings in the manner determined by TASConnect from time to time, provided that you have not withdrawn your consent.

3.7 For as long as your Account remains active, TASConnect may, from time to time, recommend TASConnect Services or Third Party Service Offerings. We shall not be held liable or responsible for any recommendation we provide regarding any Third Party Service Provider or Third Party Service Offering. Any such recommendation is not an endorsement, certification or guarantee by TASConnect about any Third Party Service Provider and is only intended to be useful information for you to make an informed decision. The ultimate decision regarding the appropriateness of any Third Party Service Offering is exclusively yours and you should exercise due caution and/or seek independent advice or conduct your own due diligence before entering into any financial decision. TASConnect shall not be a party to and shall not be responsible or liable for any transactions, interactions, conduct or communications between you and Third Party Service Provider, on or through the Website or otherwise. You acknowledge that TASConnect may receive a facilitation fee from the Third Party Service Providers and any other third party banks or credit institutions.

3.8 TASConnect may at its discretion introduce any new TASConnect Services and Third Party Service Offerings, from time to time.

3.9 TASConnect shall not be liable for any failure or delay to perform any of its obligations if such performance is prevented, hindered or delayed, in part or entirely, by any event beyond the reasonable control of TASConnect, including without limitation, fire, flood, explosion, acts of god, pandemic events, government lock-downs, movement control orders, restriction orders, terrorist acts, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, acts of third parties beyond TASConnect’s reasonable control, security breaches, power shut down, faults or failures in telecommunication or internet services or unauthorized access to computer systems.

3.10 For providing any of the TASConnect Services or Third Party Services, TASConnect may be required to ascertain your location or geolocation. You hereby provide your consent for TASConnect and Partners to ascertain, track, record and share your location and geolocation in accordance with applicable laws.

4. SPECIFIC TERMS FOR THIRD PARTY SERVICES

4.1 Financial Services

A. Loan Services

1. 1. When you apply for or avail any Financial Services [or Card Services], we may require you to submit certain documents in accordance with Annexure A to enable the Third Party Service Provider to verify your Organisation and the Authorised Representative. We may also require you to update your KYC documents, as and when required. We may also require you to provide us with or give us access to your bank account statements. We may receive the personal information of the Authorised Representative such as name, gender, date of birth, address, phone number pursuant to such KYC verification and you hereby consent to the same. We may also undertake video KYC verification, if legally permitted under applicable laws. We may also require you to submit any other document as may be required by the relevant Third Party Service Provider from time to time. For the avoidance of doubt, you hereby acknowledge and agree that any verification or KYC will be undertaken by the Third Party Service Provider and not TASConnect. TASConnect shall only act as a facilitator to collect such information and documents on behalf of the Third Party Service Provider.
  2. The Financial Services [or Card Services] provided to you may be based on your Credit Information, which is maintained by various authorized CRBs in Malaysia and which we obtain from such CRBs on your behalf with User Consent and information derived by using TASConnect’s proprietary credit analysis algorithms, and any other financial information that you may choose to provide to TASConnect. If the information and documents provided to TASConnect (by the concerned CRBs or you) are incorrect or incomplete, it will adversely affect the quality of the TASConnect Services, including any recommendation provided by us regarding the Third Party Service Providers.

B. Services for Supply Chain Financing (SCF)

1. 1. When an Anchor or Dealer applies for or avail any SCF Services on our Platform, we may require submission of certain documents in accordance with Annexure B, to verify the Organisation and the owner. We may also require the Dealer and Anchor as well as their owner to submit KYC documents, in accordance with Annexure A. We may also require Anchor and/or Dealer to provide bank details and/or give us access to their bank account statements. We may receive the personal information of the owner such as name, gender, date of birth, address, phone number etc., pursuant to such KYC verification and you hereby consent to the same. For the avoidance of doubt, you hereby acknowledge and agree that any verification or KYC will be undertaken by the Third Party Service Provider and not TASConnect. TASConnect shall only act as a facilitator to collect such information and documents on behalf of the Third Party Service Provider.
  2. As part of the SCF Service provided, TASConnect may collect, use and process Credit Information of the Anchor or Dealer or its owner(s), which is maintained by various authorized CRBs in Malaysia and which we obtain from such CRBs on its behalf with User Consent. As an additional step, you may be required to upload your registered mobile number for the Credit Information and accept additional terms and conditions.

C. Pay Later Program

1. 1. TASConnect may offer a pay later program in collaboration with Financial Institution Partner(s) from time to time to certain identified Users, at its discretion. These terms and conditions (“PLP Terms”) are applicable between you and TASConnect for the transactions for purchase of goods or services using the “TASConnect Pay Later” payment method ( “TASConnect Pay Later“) on the Platform.
  2. It is clarified that these PLP Terms are applicable only if TASConnect makes the TASConnect Pay Later program available to buyers (“Buyers”) for payment to sellers (“Sellers”) on the Platform. The expressions “User” and “You” shall refer to both Seller and Buyer.
  3. The following PLP Terms apply to any and all transactions made on Platform using the TASConnect Pay Later payment option:
    1. TASConnect Pay Later is a payment option available to certain select Users who are Buyers to make payments to Sellers on the Platform. TASConnect Pay Later option may only be available for purchase of select goods from participating sellers on the Platform.
    2. If a Buyer chooses to pay using TASConnect Pay Later, the Buyer will transact with one of our Financial Institution Partner(s) mentioned above. Under TASConnect Pay Later, the Financial Institution Partner(s) will provide a credit facility to the Buyer to make purchases on the Platform and make payments for the same on a deferred basis (“Facility“).
    3. The provision of the Facility is at the discretion of Financial Institution Partner(s), and the Financial Institution Partner(s) reserves the right to reject (exercisable in its discretion) the Facility to a Buyer, with or without any notice or reason and without any liability.
    4. The Buyers and Sellers hereby expressly consent and agree that the Financial Institution Partner(s) shall disburse the loan amounts into the nodal account of TASConnect. TASConnect will thereafter transfer the loan amounts into the specified bank account of the Seller. The Buyers and Sellers acknowledge and confirm that they shall not have any objection in TASConnect receiving the loan amounts from the Financial Institution Partner(s) on behalf of Buyer and making the payments to the Seller. The Sellers and Buyers hereby expressly authorise TASConnect to receive the disbursed loan amount from the Financial Institution Partner(s).
    5. TASConnect has no role to play pertaining to the offering of the Facility or the terms on which the Facility is provided by the Financial Institution Partner(s), including but not limited to its issuance, approval, extension, pre-closure, repayment or closure of the Facility and such matters are solely determined by the Financial Institution Partner(s).
    6. As a pre-requisite to avail the Facility, the User must have a valid Account and provide Information as required by TASConnect to the satisfaction of TASConnect. The User must also have a bank account with one of the specified banks in Malaysia. The Financial Institution Partner(s) may specify the banks for this purpose from time to time, which will be listed on the Financial Institution Partner(s)’s website.
    7. In order to avail the Facility, the Buyer must enter into a loan agreement with the Financial Institution Partner(s) specifying the details of sanction and available credit limits (“Loan Agreement“) as an essential pre-condition, in the form notified by the Financial Institution Partner(s) and undertake such other actions as required by such Financial Institution Partner(s). The Buyer may also be required to make a pre-payment to the Financial Institution Partner(s) towards the Facility extended by the Financial Institution Partner(s).
    8. TASConnect Pay Later can only be used for purchases on the Platform if the Buyer has sufficient balance / limit available under the Facility granted by Financial Institution Partner(s). In the event the Buyer chooses the TASConnect Pay Later option for any purchase, however, the balance / limit available under the Facility is inadequate, TASConnect reserves the right to cancel such order.
    9. The amount of the Facility may be revised, and the Facility may be cancelled by Financial Institution Partner(s) in its sole discretion, and without assigning any reason and without any liability. TASConnect has no role in this regard.
    10. The repayment of the Facility will be made directly by the Buyer to the Financial Institution Partner(s) and will be governed by the terms notified by the Financial Institution Partner(s) from time to time. The Financial Institution Partner(s) may make various modes and mediums available for repayment of the Facility. TASConnect shall not be liable for any default by the Buyer in complying with the terms and conditions of the Facility, including the repayment of Facility amount.
    11. Availing of the Facility is governed by the terms and conditions separately prescribed by the Financial Institution Partner(s) and any other terms that the Financial Institution Partner(s) may notify from time to time.
    12. By using TASConnect Pay Later, and by availing the Facility provided by the Financial Institution Partner(s), each User hereby fully and unconditionally releases and completely discharges TASConnect and the TASConnect Parties against any claims (howsoever arising) in respect of availing of the Facility, and all such claims (if any) will lie only against Financial Institution Partner(s). The User shall indemnify TASConnect and the TASConnect Parties for any claim, losses or costs arising out of or in respect of any breach or default of the terms and conditions of the Facility by the User.
    13. By participating in the TASConnect Pay Later program, the User is consenting and permitting TASConnect to share with Financial Institution Partner(s), the data / information (so requested by Financial Institution Partner(s)) of such User in possession of TASConnect, which may have been collected from the said User by TASConnect from KYC conducted on said User for the other services offered on the Platform.
    14. The Users also agree and acknowledge that TASConnect and the TASConnect Parties will not be liable or responsible for any claim on account of availability or non- availability of TASConnect Pay Later on the Platform.
    15. TASConnect reserves the right to cease to make TASConnect Pay Later available as a payment option, at any time without prior notice and without any liability.
    16. By using TASConnect Pay Later and by availing the Facility, the User acknowledges that TASConnect and its Financial Institution Partner(s) may use the User’s Information in connection with the Facility, including without limitation for processing and activation of the Facility. In this regard, the User agrees and consents for TASConnect to share the information or data pertaining to the User with the Financial Institution Partner(s).
    17. The Users agree that TASConnect and its affiliates will not be liable for any losses or damages suffered by the Users on account of use of TASConnect Pay Later or the Facility, including as a result of any fraud in connection with such use.
    18. If an order for which payment has been made using TASConnect Pay Later is cancelled, any refund to the Users or cancellation of the Facility will be undertaken by Financial Institution Partner(s). The Users hereby agree and acknowledge that TASConnect and the TASConnect Parties has no role in this regard and that TASConnect and the TASConnect Parties will not be liable or responsible for any claim on this account.
    19. TASConnect will not be held liable for any dispute arising out of or in connection with use of the TASConnect Pay Later payment option or the Facility. In case of any dispute between Seller and Buyer, inter alia regarding the quality or quantity of products or any other aspect regarding the commercial transaction, neither the Financial Institution Partner(s) nor TASConnect will have any liability. Such dispute shall be directly resolved between the Seller and Buyer and the same shall not have any effect on the Buyer’s repayment obligation to the Financial Institution Partner(s) and the Buyer shall continue to be liable to repay the Facility to the Financial Institution Partner(s).
    20. You authorize TASConnect and/or the Financial Institution Partner(s) to communicate with you, through emails or SMS or notifications on the Website / Mobile Application or any other mode, in connection with use of the TASConnect Pay Later or the Facility. You acknowledge that Financial Institution Partner(s) may communicate with you through IVR or telephonically.
    21. Please contact Financial Institution Partner(s) for any queries in relation to the Facility or TASConnect for any queries in relation to availability of TASConnect Pay Later.]

D. General

TASConnect does not guarantee that your application to avail Financial Services [or Card Services] will be successful. The decision to provide you with the Financial Services [or Card Services] lies with the Third Party Service Provider who makes the relevant Third Party Offering available to you. Please read the applicable Third Party Terms carefully to understand the eligibility criteria and conditions for these Third Party Offerings. Prior to providing any facility, the Financial Institution Partner(s) may conduct credit approval checks on you and collect, use and process Credit Information. The Users hereby expressly authorize and provide consent to the Financial Institution Partner(s) to collect, use and process their Credit Information from any CRB and conduct the relevant credit checks. In the event you are required to enter into a separate agreement with Financial Institution Partner(s) for availing the Financial Services, you shall not agree to any terms contrary to the terms agreed with TASConnect. Further, in the event of any conflict or inconsistency between the terms you agreed with TASConnect and the terms with Financial Institution Partner(s), the terms you agreed with TASConnect shall prevail.

4.2 Insurance Services

1. Except for certain transit insurance services provided along with the Logistics Services, the Insurance Services are provided under group insurance schemes provided by registered insurers. TASConnect is not an insurer or an insurance intermediary and is merely acting as a group manager to administer these schemes. TASConnect will therefore not be liable for any insurance payment in case of any issue on quality, return, short shipment, breakage or any other issue covered under the Insurance Services.
2. Insurance Services are governed by the terms and conditions provided by the relevant insurers available on their respective websites should you choose to avail Insurance Services.
3. Transit insurance is available to you only when you avail Logistics Services for certain categories of services or services exceeding a certain minimum value and will be subject to such terms and conditions as applicable at the time of booking. To apply for the Insurance Services, you may need to submit certain documents and information with us. We may share these documents and information with insurers to help the insurer determine whether you are eligible to receive Insurance Services and comply with its legal requirements.
4. The insurer will determine your eligibility to avail the relevant Insurance Services in accordance with its internal policies. The insurer reserves the right to withhold providing Insurance Services to you at its discretion. We will charge you such amount as mentioned in the Platform from time to time for providing the Insurance Services. Further, we will only be liable to make payment towards any of your claims, to the extent such claim is processed by the insurer. In the event any claim is rejected by the insurer, or any claim is only partially allowed by the insurer, we will not be liable to pay the balance amount remaining unpaid.]

5. COMMERCE OFFERINGS

5.1 Users may purchase goods or services from other Users through the Website on a business to business basis. The payments for such transactions can be made through the Website.

5.2 Terms of such contracts between the Users, including price, conditions of delivery etc., shall be determined between Users entering into the transaction. Any discounts, offers etc. will be provided by selling Users and not by TASConnect. Further, for certain category of products, the price may be subject to dynamic fluctuation as determined by the sellers and may vary from the time of ordering and delivery of products. The Users are advised to exercise their discretion in this regard and TASConnect shall not be liable for any price fluctuation or variation.

5.3 Buyers acknowledge they enter into transactions with other Users on the Platform at their own risk and TASConnect does not endorse the sale of any goods or services on the Platform. Buyers are advised to verify the bona fides of sellers independently.

5.4 TASConnect does not provide any warranties with respect to the merchantability and fitness of any goods and/or services made available by Users for sale through the Commerce Offerings.

5.5 TASConnect does not make any representations or warranties with respect to the title of the sellers or genuineness of the goods and/or services.

5.6 If you are a seller, you represent and warrant that your goods and/or services are compliant with all applicable laws. If you breach this condition or if we receive information that you have violated this condition, we will remove the listing of your goods from the Platform and suspend your access to the TASConnect Services. You further acknowledge that TASConnect, after obtaining confirmation from the buyer of the Platform of the delivery of the goods or services in good condition, shall transfer the amounts paid by the buyer towards the goods or services no later than 3 days from the receipt of the buyer’s confirmation and subject to completion of the transaction in accordance with laws and the contract between the buyer and you. TASConnect shall not be liable to pay any amount to the seller if it has not received the relevant payment from the buyer. In the event the buyer of any goods or services raises a dispute, the relevant payment shall be put on hold and TASConnect shall not remit the sale proceeds to the seller until the resolution of such dispute. Both the seller and buyer shall cooperate for an expeditious resolution of the dispute and provide appropriate documentary proof and information as required by TASConnect in this regard.

5.7 If you are a buyer, you hereby agree and acknowledge that TASConnect has no control over the actions of the sellers or other Users on the Platform, including the listings of goods or services pursuant to Commerce Offerings on the Platform and no claims shall lie against TASConnect and/or the TASConnect Parties for any of the actions of the sellers or any other Users on the Platform. You specifically waive any claims that you may have in this behalf under any applicable law.

5.8 TASConnect is not responsible for any non-performance or breach of any contract entered into between the Users. TASConnect cannot and does not guarantee that the concerned Users shall perform any transaction pursuant to the usage of Website. TASConnect shall not and is not required to mediate or resolve any dispute or disagreement between the Users in this regard.

5.9 The Platform allows Users to connect and communicate with each other on the Platform and exchange ideas. TASConnect does not hold any liability on the content (including text, photo and video) shared by the Users with each other.

5.10 Any data shared by a User can be used by TASConnect for training, quality monitoring, legal and compliance purposes.

5.11 In the event you are a seller of goods and/or services on the Platform, TASConnect may provide you with an option to enter the invoice number for the relevant transaction. In such an event, you shall ensure that the invoice number is unique, and you have not previously used or will thereafter use the said invoice number for any other order or transaction. You will further ensure that you follow the invoice series mentioned therein solely for transactions undertaken on the Platform.

5.12 In the event TASConnect is facilitating any buyer to make payments to a seller through itself or any payment gateway on the Platform and such payment is not completed for any reason whatsoever, TASConnect and its payment gateway partners will not be liable in any manner and the buyer shall directly liaise with the relevant payment bank. In such an event, TASConnect may provide reasonable cooperation to the buyer to process a refund. Further, in the event of any chargeback or return pursuant to any payment failure, the relevant seller and buyer shall be liable to immediately provide all information and documents as required by TASConnect to aid TASConnect in connection with any disputes. In the event the seller or buyer, as the case may be, fails to provide the required information, TASConnect shall be entitled to recover the relevant amounts from the party in any future transaction undertaken on the Platform.

5.13 In the event any product delivered to the buyer suffers from a quality issue and the buyer wishes to return such product, the buyer must place a request with TASConnect via email / call detailing the reasons for returning such product within 24 hours from the time of delivery of product. Upon receiving such request from the buyer, TASConnect shall process the return in accordance with its dispute resolution mechanism. Save and except for any quality issues of the product, the buyer shall not be entitled to return any product delivered by TASConnect for any other reason. In the event a buyer refuses to accept the delivery of goods or return the goods for any valid reason and if the relevant seller refuses to accept such return or is unavailable to accept the return of goods even after 3 (three) delivery attempts having been made, TASConnect shall be entitled to liquidate such goods and sell them to any person. Upon such sale, TASConnect may transfer to the seller, the net amount received from the liquidation proceeds at its discretion.]

6. PERMITTED USE OF WEBSITE

6.1 You shall use the Website and the TASConnect Services solely for your own use, subject to the terms of the Agreement that you have accepted and agree to be bound by upon continued access to the Website. We grant you a non-sub-licensable, revocable, non-transferable, non- exclusive, limited period license to use Website, but solely as necessary to use the TASConnect Services and in accordance with the Agreement. All of our rights not expressly granted by this license are hereby retained.

6.2 All content, data, design, information or other materials available on and underlying the Website (collectively “Content”), including but not limited to software underlying the Website or which are required for accessing or using the Website, images, text, layouts, arrangements, displays, illustrations, photographs, graphics, audio and video clips, HTML files and other content, logos, trademarks and other trademarks that may be used on the Website are the property of TASConnect and/or its licensors and are protected by copyright and/or other applicable intellectual property right laws. You are not permitted to copy, reproduce, scrap, publish, perform, communicate to the public in any manner whatsoever, transmit, sell, license, distribute or transfer in any manner whatsoever, adapt, modify, translate, disassemble, decompile or reverse engineer, create derivative works from, or in any way use or exploit the Website, the Platform, the TASConnect Services, the Content or any part thereof. You shall not remove or obliterate any copyright, trademark or proprietary rights notices from the Content or the Website and shall reproduce all such notices on all authorized copies of the Content. Any use of the Website, the Platform, the TASConnect Services and/or Content in violation of these Terms may violate copyright, trademark and other applicable laws, and could result in appropriate legal action. Notwithstanding anything contained in this Agreement, TASConnect may at its discretion, provide the Users with an option to replicate and use the Content, including images, as available on the Platform, which may have been provided by TASConnect or other Users, for cataloguing the products on the Platform or any other permitted purposes. In the event TASConnect provides such feature, you hereby acknowledge and agree that the other Users may use the Content provided by you; and upon such usage, TASConnect and the relevant User(s) shall not be liable in any manner under applicable laws or otherwise and you shall not have any claim or objection whatsoever against such usage.

6.3 TASConnect’s role in providing the Platform to you is limited to that of a facilitator. TASConnect does not initiate any transactions entered between Users or between Users and Third Party Service Providers on its Platform. TASConnect does not select or modify any information provided by Users, including but not limited to information with respect to transaction, conversations and listings. TASConnect will not be liable for the content generated or published in listings, chats or conversations between Users or with Partners on its Platform.

6.3 You shall not use the Website, the Platform, the TASConnect Services, the Content or any part thereof for any purpose that is unlawful or not permitted by these Terms. You will not display or upload any photo, picture, illustration or graphic representation which may violate the proprietary rights or copyright of any other person and you shall ensure that you are authorized to upload or display such materials. Without prejudice to the generality of the above, you shall not use the Website, the Platform, the TASConnect Services, the Content or any part thereof to host, display, upload, modify, publish, transmit, update or share any information that:

1. belongs to another person and to which you do not have any right to;
2. impersonate another person;
3. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
4. harm minors in any way;
5. infringes any patent, trademark, copyright or other proprietary rights;
6. violates any law for the time being in force or deceives or misleads TASConnect about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
7. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
8. threatens the unity, integrity, defense, security or sovereignty of Malaysia, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
9. is unsolicited or unauthorized advertising, junk mail, or spam; or
10. sells any counterfeit goods or illegal goods or restricted goods on the Platform.

Further, you shall not use the TASConnect Platform if you deal in any counterfeit goods or illegal goods or restricted goods or services as may be prescribed from time to time by TASConnect. If you are, or if we have reasonable cause to suspect that you are, in violation of this clause, TASConnect reserves the right to immediately restrict, suspend, or terminate your access to the Website and/or use of the TASConnect Services. TASConnect will not be responsible for any claims arising out of any violation of these Terms that have taken place without its knowledge.

6.5 In the event of any downtime or data breach, hacking or such other incident on the Platform or Website, which may or may not adversely affect you, your sole remedy shall be as set out under paragraph 15.1 below and you shall not directly or indirectly post any offensive or derogatory content against TASConnect or any of its affiliates, in any media including social media, in any form whatsoever.

6.6 Further, by availing the TASConnect Services, you hereby expressly acknowledge that TASConnect shall at its discretion, be entitled to use your name, tradename, brand name, logos etc in any marketing materials, promotional materials or advertisements of TASConnect or its Platform and TASConnect shall be deemed to have acquired a license for such usage and you shall not raise any objection in this regard.

7. CHARGES

7.1 TASConnect shall be entitled to charge you fees for the TASConnect Services as per the respective TASConnect Service that you subscribe to or which is availed to you on the Website. TASConnect will deduct the applicable fees when you make any payment through the Website or in such other manner as communicated to you from time to time. The fees as applicable from time to time shall be detailed on our Website or as communicated to you from time to time including by way of email. Fees charged for TASConnect Services that involve Third Party Service Providers may be set out on the Website, via email or in such documentation provided for that particular Third Party Service.

7.2 The fees paid to TASConnect are non-refundable. TASConnect’s records shall be final and binding as to any such commencement of the TASConnect Service. You acknowledge and agree that TASConnect may also receive a referral or facilitation fee from the Third Party Service Provider and/or other third party banks / other institutions for (a) assisting with the settlement of outstanding amounts or dues owed to them by you and / or (b) for referring their services to you.

7.3 In the event any Third Party Service Provider or a User charges you a fee for a transaction involving [a Commerce Offering or] a Third Party Service Offering, notwithstanding the unsuccessful consummation of such transaction, TASConnect shall not be liable to Users for any reimbursement or refund of such fee.

8. LOYALTY AND REFERRAL PROGRAMMMES

8.1 Loyalty Programme

1. We may offer a loyalty programme (“Loyalty Programme”) for Users on the Platform from time to time. The Loyalty Programme seeks to reward Users who avail the TASConnect Services. Eligible Users may redeem their loyalty points against Third Party Offerings or transactions with other Users on the Platform. Users can participate in the Loyalty Programme once they have created their Accounts.
2. We may grant you loyalty points when you refer other Users to the Website. You may also earn loyalty points when you avail Third Party Offerings or undertake commercial transactions with other Users through the Website. You will be able to view the total number of loyalty points you have accrued when you view your Account information.
3. The loyalty points will be valid for use only on the Website. They cannot be redeemed offline against other Users, Third Party Service Providers, or us.
4. The loyalty points will be awarded solely at our discretion and the options available to redeem them are also solely at our discretion. We will determine the rules for allocating loyalty points. Except as otherwise expressly prohibited or limited by applicable laws, TASConnect has the right to change, limit, modify or cancel the Loyalty Programme at any time, with or without notice.
5. The loyalty points are the property of TASConnect. You cannot transfer or sell or barter the loyalty points to any other person, including Users of the Platform.
6. We may need to share certain information about you with our Partners in order to offer the Loyalty Programme to you. Please refer to the Privacy Policy to understand the nature of information which may be shared.

8.2 Referral Programme

We may also offer a referral programme (“Referral Programme”) on the Platform from time to time for rewarding Users who successfully refer other business entities to onboard as Users. The details of the current Referral Programme offered by us would be notified as applicable.

9. PRIVACY

The Privacy Policy relating to our collection, processing, use, storage and disclosure of User Data is incorporated by this reference into, and made a part of, these Terms. By agreeing to the Terms, you agree to the use of the User Data and confidential information as per the Privacy Policy.

10. DE-ACTIVATION AND CESSATION OF USE

10.1 These Terms are binding from the time you access this Website and will continue until either you or TASConnect de-activates your Account in accordance with these Terms.

10.2 TASConnect may de-activate your Account forthwith with notice to you at your email address registered with us in the event that you are in breach of the Agreement, whereupon the Agreement shall be deemed automatically terminated on the date of the de-activation of your Account.

10.3 TASConnect may also de-activate your Account for any reason by giving you notice of fourteen (14) days or such other appropriate time period, addressed to your email address registered with us, whereupon the Agreement shall be deemed automatically terminated on the date of the de-activation of your Account.

10.4 You may request for the deactivation of your Account by written notice by email addressed to TASConnect at support.solv@tasconnect.com. Your Account will be deactivated within 30 working days from receipt of such email, whereupon the Agreement shall be deemed automatically terminated on the date of the de-activation of your Account.

10.5 Upon termination of the Agreement, your right and license to access and/or use the Website or avail any the TASConnect Services immediately ceases; your Account will be deactivated. Further, any User Data that is in the possession of TASConnect will be dealt with in accordance with our Privacy Policy.

10.6 Notwithstanding the de-activation of your Account in accordance with this clause, the obligations you have with TASConnect and any Third Party Service Provider as set out under any separate applicable Third Party Terms, with regards to ongoing TASConnect Services, will survive the termination of the Agreement until such time such Third Party Service Offerings granted to you expire or are terminated by the respective Third Party Service Provider (whichever the earlier).

11. REPRESENTATIONS AND WARRANTIES

11.1 In accepting these Terms, the User represents, warrants and undertakes on its own behalf or where the Terms are accepted by an Authorised Representative, on behalf of the Organisation (as the case may be) that:

1. , (i) where it is an entity other than a sole proprietorship, its Organisation is duly established, incorporated or registered in Malaysia , as the case may be, validly existing and in good standing, has all requisite power and authority to own and operate its business and properties and to carry on its business as such business is now being conducted; (ii) where it is a sole proprietorship, he/she is not insolvent and has all necessary permits to carry out his/her business;
2. its Organisation has obtained all necessary corporate and legal (including statutory and regulatory) permissions, approvals and permits for the running and operation of its establishment and for the conduct of its business;
3. its Organisation has:
  1. full corporate right, power and authority to agree to, deliver, consummate and undertake any action, obligation, transaction, or right under the Agreement (including accepting the TASConnect Services and the Third Party Service Offerings); and
  2. where applicable, specifically authorised the Authorised Representative to act on its behalf for the purposes of the Agreement, the use of the Website and/or the Platform (including in respect of the TASConnect Services and the Third Party Service Offerings) and any action taken or omission by the Authorised Representative under the Agreement or in the use of the Website and Platform shall be irrevocably deemed to be an action or omission by the Organisation];
4. the Agreement forms legal, valid and binding obligations of the User, enforceable in accordance with its terms; and
5. no claim, litigation, arbitration, claim, suit, action, investigation or proceeding or order, judgment, injunction, decree, award, settlement or stipulation of or before any arbitrator, tribunal or government authority, is pending or outstanding against the Organisation affecting its ability to enter into or perform the Agreement.

11.2 The Users shall not avail any TASConnect Services if they are the subject of any applicable export controls, trade and investment restrictions, economic or financial sanctions or embargoes administered, imposed or enforced by any regulatory authorities (including the Malaysian Ministry of International Trade and Industry, Malaysian Ministry of Home Affairs, United Nations Security Council Sanctions Committee, Office of Foreign Assets Control (OFAC) or the U.S. Department of State (“Sanctions”). The Users must comply with all other export and re-export restrictions that may apply to goods, software, technology and services and ensure that its clients and vendors are not subject of any Sanctions. The Users will also adopt appropriate processes to prevent the offering of any illegal gratification in the form of bribes or kickbacks either in cash or in kind under applicable law in the course of all dealings with each other and with TASConnect. Each User represents, warrants and undertakes that it has not and shall not offer, promise, give, encourage, solicit, receive or otherwise engage in acts of bribery or corruption in relation to the TASConnect Services (including without limitation any facilitation payment), or to obtain or retain business or any advantage in business for any member of the other party, and has and shall ensure to the fullest extent possible that its employees and agents and others under its direction or control do not do so. The Users shall also ensure that they comply with all applicable laws while availing the TASConnect Services, including labour laws and they will not engage in or encourage slavery and child labour in any manner whatsoever. Any instances of such violations will be viewed in a serious manner and we reserve the right to take all appropriate actions or remedies as may be required under the circumstances.

12. DISCLAIMER OF WARRANTIES

WE PROVIDE TASConnect SERVICES, THE PLATFORM, OUR CONTENT OR THE WEBSITE, AND ALL CONTENT AND MATERIALS AVAILABLE THROUGH THE TASConnect SERVICES, THE PLATFORM AND THE WEBSITE “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAWS, TASConnect, ON BEHALF OF ITSELF, ITS AFFILIATES AND ITS LICENSORS, DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE TASConnect SERVICES, THE PLATFORM, OUR CONTENT OR THE WEBSITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, QUALITY, ACCURACY, TITLE AND NON-INFRINGEMENT AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE. FURTHER THE CURRENT VERSION OF PLATFORM MAY BE SUSCEPTIBLE TO BUGS AND GLITCHES.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TASConnect SERVICES, FROM OUR CONTENT, OR WHICH IS OTHERWISE AVAILABLE THROUGH TASConnect SERVICES WILL CREATE ANY WARRANTY REGARDING TASConnect, THIRD PARTY SERVICE OFFERINGS, PARTNER SERVICES OR ANY SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU WILL USE THE TASConnect SERVICES AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH TASConnect SERVICES, AT YOUR OWN DISCRETION AND RISK. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE TASConnect SERVICES, FROM YOUR DEALINGS WITH ANY THIRD PARTY SERVICE PROVIDERS, OTHER MEMBERS OR PARTNERS AND FROM YOUR USE OF OUR CONTENT OR OTHER CONTENT AVAILABLE THROUGH TASConnect SERVICES. YOU ACKNOWLEDGE THAT TASConnect IS SOLELY A FACILITATOR BETWEEN YOU AND THIRD PARTY SERVICE PROVIDERS. TO THE MAXIMUM EXTENT PERMITTED BY LAWS, TASConnect EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY ERRORS OR OMISSIONS IN OUR CONTENT OR TASConnect SERVICES, INCLUDING THE INACCURACY OR INCOMPLETENESS OF ANY SUCH USER VERIFICATION, CREDIT REPORTS, CREDIT SCORES, OFFERS OR OTHER INFORMATION, TOOLS OR ANALYSES AVAILABLE THROUGH TASConnect SERVICES, THE PLATFORM OR OUR CONTENT ON THE WEBSITE.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAWS, TASConnect AND TASConnect PARTIES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (SUCH AS LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING IN ANY WAY TO TASConnect SERVICES, OUR CONTENT OR USE OF THE WEBSITE.

IN NO EVENT WILL THE TOTAL LIABILITY OF TASConnect AND/OR TASConnect PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR ANY INABILITY TO USE ANY PORTION OF, TASConnect SERVICES, OR OTHERWISE ARISING OUT OF OR RELATING TO THE AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED IN THE AGGREGATE MYR 1,000.

14. INDEMNITY

You will defend (if requested by any TASConnect Party), indemnify, and hold harmless the TASConnect Parties from and against any and all claims, losses, expenses, demands, or liabilities, including attorneys’ fees and costs, incurred by TASConnect and/or the TASConnect Parties in connection with any claim by a third party arising out of or in any way related to: (1) your use of TASConnect Services, the Platform, our Content or the Website; (2) your violation or alleged violation of the Agreement or your violation or alleged violation of any applicable law; (3) your infringement or alleged infringement of any intellectual property or other right of any other person or entity; or (4) any dispute between you and a third party, including any provider of third party content or other Users. You must not settle any such claim or matter without the prior written consent of TASConnect. TASConnect and the TASConnect Parties reserve the right, at their own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you further agree that you will cooperate fully in the defence of any such claims.

15. GENERAL PROVISIONS

15.1 Grievances

If you have any other concern or grievance with respect to any of content/information/data on the Website, please send an e-mail to our compliance team on support.solv@tasconnect.com and we will study the matter and take such action as we deem appropriate under the circumstances.

15.2 Assignment

You cannot assign or otherwise transfer the Terms, TASConnect Services or any rights hereunder to any third party. Our rights under the Terms with respect to TASConnect Services are freely transferable to any third parties without the requirement of seeking your consent.

15.3 Governing Law

This Agreement shall be construed, interpreted and applied in accordance with, and shall be governed by, the laws applicable in Malaysia. The courts in Malaysia shall have exclusive jurisdiction to entertain any dispute or suit arising out of or in relation to this Agreement.

ANNEXURE A

Tick the Category

Applicable

Category	Nature of the Entity	KYC Documents
A	a. Private Limited Company b. Public Limited Company	Copy of Certificate of Incorporation (COI) issued by Companies Commission of Malaysia (CCM) together with following (if applicable): Form 24 / Register of members under Section 51 of Companies Act 2016 and Return of Allotment of Shares Form 44 / Notice Of Situation Of Registered Office And Of Office Hours And Particulars Of Changes Form 49 / Notification of change in the Register of Directors, Managers and Secretaries under Section 58 of Companies Act 2016 Copy of COI of all corporate shareholders Copy of IDs or passport of all individual shareholders Copy of IDs or passport of the directors
B	Limited Liability Partnership	Copy of Certificate of Registration & Corporate Profile issued by the CCM Copy of ID Card or passport of all Partners
C	Partnership	Copy of Certificate of Registration & Business Information issued by the CCM Copy of ID Card or passport of all Owners / Partners
D	Sole Proprietorship	Copy of Certificate of Registration & Business Information issued by the CCM Copy of ID Card or passport of all Owners
Note: The signing authorities should be as following for the referred entities Category A – Directors/Partners or authorized signatories as per board resolution. Category B and C – Partners

Category D – Sole Proprietor

If the Authorized Representative is an individual authorized to receive information on behalf of a sole proprietor, a letter of authorization and KYC (Know Your Customer) documentation for that individual must be provided. This includes ID proof, address proof, and an ID card.

This list of required documents is not exhaustive, and TASConnect may request additional documentation.

ANNEXURE B

SCF Documents

Nature of the Entity

Documents

Anchor

TASConnect platform authorized representative consent form
Proof of business identification such as Certificate of Registration / COI issued by CCM

From the owner:

A certified copy of ID or passport
One recent photograph (optional)

Dealer

TASConnect platform authorized representative consent form
Proof of business identification such as Certificate of Registration / COI issued by CCM
Bank statements
3 years audited accounts (optional)
Company background (optional)
Latest Management accounts (optional)
Latest debtors aging list (optional)
Top buyer and supplier list (optional)
Other bankers listing (optional)
Cash flow projections (optional)

From the owner:

A certified copy of ID or passport
One recent photograph (optional)

The above list is not exhaustive, and TASConnect has the right to request for additional documentation and/or information when deemed necessary.

Terms of use

Singapore

Malaysia

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